AI automation services
A custom AI chatbot that answers from your own knowledge
We build AI customer support chatbots for websites and Shopify stores that answer from your docs, FAQs and catalog, capture leads, and hand off to a person when it matters.
- Knowledge ingestion
- Grounded answers
- Lead capture in chat
- Human hand-off
- Multilingual replies
A free 30-minute strategy call, then a fixed-fee proposal. No retainer required to get a quote.
The problem
Why most website chatbots get switched off
Off-the-shelf chat widgets promise instant answers and deliver scripted dead ends, so visitors give up and your team keeps answering the same emails.
Our approach
Knowledge-grounded chat that knows when to stop
We build AI chatbots on retrieval-augmented generation (RAG). Your policies, FAQs, help articles and product data are chunked, embedded and stored in a vector index. When a visitor asks something, the bot retrieves the most relevant passages and passes them to GPT-4o or Google Gemini with instructions to answer only from that material and to admit when the answer isn't there.
Around that core we add what a business needs: lead capture inside the conversation, hand-off to WhatsApp or email with the transcript attached, language detection for English, Urdu and other languages, and guardrails that keep the bot on topic and away from pricing promises or legal advice. For Shopify stores, we connect the Storefront API so it can answer stock, variant and order-status questions.
Everything runs on your domain as a lightweight widget or an embedded page, styled to match your site, with no third-party branding. The assistant on our own site is built this way, and THS Automation's Support agent uses the same retrieval pattern inside a live client workspace, drafting support replies from the client's own material rather than from general knowledge.
What's included
- Knowledge ingestion — Docs, FAQ pages, help center and product feed loaded into a vector index and refreshed on a schedule.
- Grounded answers — Every reply is generated from retrieved passages with a source trail, never from the model's general memory.
- Lead capture in chat — The bot asks for contact details at the right moment and posts the lead to your CRM, Sheet or inbox.
- Human hand-off — Escalation to WhatsApp, email or a live inbox with the full transcript, triggered by intent or on request.
- Multilingual replies — Language detection with answers in English, Urdu, Spanish, German and whichever languages your customers use.
- Guardrails and analytics — Topic limits, refusal rules and brand tone, plus a report of unanswered questions showing what content to add.
Process
How we work
A free 30-minute call to map what customers ask, where the answers live today, and what the bot must never say.
We agree the knowledge sources, hand-off rules, languages and success criteria before writing code.
Two-week sprints with Loom walkthroughs; you test the bot against real past tickets before launch.
We embed the widget, review unanswered questions weekly for the first month, and fill the gaps.
Benefits
What changes for your business
Fewer repeat tickets
Routine questions get answered in chat, so your inbox holds only the cases that need a person.
Answers you can stand behind
Grounding in your own content means the bot reflects current policy, not a stale or invented one.
Leads you would have missed
Visitors browsing at 2 a.m. leave their details in a conversation instead of bouncing.
Coverage across time zones
The bot answers while your team sleeps; hand-offs wait in the morning inbox.
Fit
Who this is for
- Shopify and WooCommerce stores fielding order, stock and returns questions
- SaaS and service businesses with a help center nobody reads
- Clinics, schools and local services answering the same booking questions daily
- Businesses serving customers in more than one language
Technologies & platforms
Common use cases
Ecommerce support bot
Order status, sizing, shipping windows and return eligibility answered from your policies and Shopify data.
Pre-sales assistant
Guides visitors to the right product or plan and captures a lead once the fit is clear.
Help-center front door
Sits on your docs site, answers from articles, and links the source so users can read further.
WhatsApp hand-off desk
Handles the first reply on your site and routes complex or sensitive cases to your WhatsApp Business line.
Free AI Automation Opportunity Audit
Is support the biggest time sink, or something else?
The free audit looks at support, data entry, lead routing, content and documents together, and ranks them.
FAQ
Frequently asked questions
Where does our data go, and does the model train on it?
How do you stop the chatbot from making things up?
What drives the cost of an AI chatbot?
How long does it take to launch?
Can it work with our existing help desk and CRM?
Who owns the chatbot, and what happens after launch?
Next step
Ready to stop answering the same question twice?
Book a free strategy call and we'll map what your chatbot should answer, where it should hand off, and what it will cost.
- Free 30-minute strategy call — no sales script
- Fixed-fee proposal within a few days of the call
- You own everything we build: code, store, prompts, data
- Remote-first, working across US, UK, EU and AU time zones