AI automation services
An internal AI assistant your team will actually use
Custom AI assistant development for businesses: role-specific assistants that draft, summarize and answer from your own knowledge inside the tools your team already opens every morning.
- Role design workshop
- Company knowledge retrieval
- Reply and document drafting
- Tool connections
- Permissions and scope
A free 30-minute strategy call, then a fixed-fee proposal. No retainer required to get a quote.
The problem
Where a team's hours actually go
The work that fills a day is rarely the work that matters: rewriting the same reply, hunting for the doc that explains a process, summarizing a thread for someone who missed it.
Our approach
Assistants built for a role, not a demo
An internal AI assistant works for your team rather than your visitors. It sees internal knowledge and lives where the work happens, so we design one per role: a support assistant that drafts replies in your tone from the ticket and the policy library; a sales assistant that turns call notes into CRM updates; an operations assistant that answers 'how do we handle this?' from your SOPs.
Under the hood, each assistant connects to your systems through their APIs: Notion for documentation, Gmail for drafting and threading, Slack as a place to ask, and your CRM or help desk for context. Retrieval pulls the relevant pages before GPT-4o or Gemini writes, so answers cite the source rather than general knowledge. Draft-first design means the assistant proposes and a person sends.
THS Automation is a live example of this pattern: Support, Marketing and Operations agents sharing one Next.js dashboard, each drafting from its own context and permissions. The outcome there: AI use that had been scattered across a chat tab, a prompt document and a separate automation tool became one dashboard where each agent drafts and a person approves before anything goes out. We build the same structure for your team using your knowledge, your tone and your rules, and we scope access so the finance assistant's data never appears in the support assistant's answers.
What's included
- Role design workshop — We map each role's repetitive tasks, the knowledge it relies on and the systems it touches, then scope one assistant per role.
- Company knowledge retrieval — Notion pages, Google Docs, SOPs and past tickets indexed so answers are grounded in your material and link to it.
- Reply and document drafting — Emails, ticket responses, proposals and summaries drafted in your tone, ready for a person to review and send.
- Tool connections — Read and write access to Gmail, Notion, Slack, Google Sheets and your CRM or help desk through official APIs.
- Permissions and scope — Each assistant sees only what its role should, enforced at the retrieval layer, not just in the prompt.
- Workspace and usage logs — A web workspace, Slack app or browser sidebar, with every prompt and draft logged for audit and improvement.
Process
How we work
Hiring an AI assistant development team should end with an assistant your people use on real work, not a slide deck. Each step below ends with something you review and sign off before the next one starts.
A free 30-minute call to choose the one or two roles where an assistant would return the most time first.
We review real tickets, threads and docs, then write a spec of tasks, sources, tone and hand-over points for sign-off.
Two-week sprints with Loom walkthroughs; a small group uses the assistant on live work and we tune from their feedback.
Documentation, admin access and an optional retainer for adding roles and keeping integrations current.
Benefits
What your team gets back
Fewer hand-offs
The person with the question gets a sourced answer without pinging a colleague.
Consistent replies
Drafts follow your policies and tone, so quality doesn't depend on who is on shift.
Faster onboarding
New team members ask the assistant instead of interrupting seniors.
Data stays in company accounts
No more customer details pasted into personal AI tools.
Fit
Who this is for
- Support teams answering from a policy library that changes often
- Sales teams that need call summaries and CRM notes written without the admin
- Operations leads whose SOPs live in Notion but in practice live in their heads
- Agencies producing client reports, briefs and proposals every week
Technologies & platforms
Common use cases
Support reply assistant
Reads the ticket and the relevant policy, drafts a reply in your voice, and flags anything a manager should see.
Sales call summarizer
Turns call notes or transcripts into a CRM update, next steps and a follow-up email draft.
SOP answer desk
A Slack app that answers 'how do we...' questions from documented processes, with a link to the page.
Document summarizer
Condenses contracts, supplier PDFs and long threads into structured briefs with the numbers pulled out.
Free AI Automation Opportunity Audit
Where would an assistant save the most time?
Answer six questions and get a ranked list of the repetitive work an assistant or an automation could take on first.
FAQ
Frequently asked questions
What's the difference between an AI assistant and a chatbot?
Will our internal documents be exposed to the AI provider?
How accurate are the answers, and what if it's wrong?
What does it cost to build and to run?
Can it connect to the tools we already use?
Do we own it, and how is it maintained?
Next step
Give your team an assistant that knows the business
Book a free strategy call and we'll pick the first role, map its sources and send a fixed-fee proposal.
- Free 30-minute strategy call — no sales script
- Fixed-fee proposal within a few days of the call
- You own everything we build: code, store, prompts, data
- Remote-first, working across US, UK, EU and AU time zones