AI automation services
AI agents that do the work, with a person on the approve button
We build autonomous AI agents for business processes: order handling, lead routing, content pipelines and monitoring, each with real tools, approval gates and an audit log.
- Process and tool mapping
- Reasoning layer
- Tool integrations
- Human-in-the-loop approvals
- Logging and failure handling
A free 30-minute strategy call, then a fixed-fee proposal. No retainer required to get a quote.
The problem
When answering questions isn't enough
The expensive work is multi-step: check the order, look up the policy, decide, update three systems, tell the customer. That is where a chatbot stops and an agent starts.
Our approach
Agents with tools, boundaries and a paper trail
An AI agent differs from an assistant in one way that matters: it acts. Given a goal and a set of tools, it plans the steps, calls the tools, reads the results and continues until the job is done or a person is needed. We use GPT-4o or Gemini as the reasoning layer, with a defined toolset underneath: Shopify Admin API calls, Gmail sends, Notion updates, Sheets writes, HTTP requests to your systems, and n8n workflows for the plumbing.
The design work is deciding where the boundaries sit. Which actions can the agent take alone (tag an order, draft a reply, log an alert) and which need approval (issue a refund, email a customer, publish a post)? Approval gates put that decision in front of a person in Slack, email or a dashboard, with the agent's reasoning attached. Every step is logged, so any run can be replayed to see what was read, decided and executed.
Our AI Content Engine is this pattern in production: it monitors AI-industry news, generates LinkedIn and social drafts, and queues them for review before anything publishes. THS Automation's Autopilot agent runs scheduled tasks the same way, from one dashboard. Both are Next.js apps we built and operate, and the same architecture, adapted to your tools and approval rules, is what we deliver.
What's included
- Process and tool mapping — The workflow documented step by step, then each tool the agent may call defined with its inputs and outputs.
- Reasoning layer — GPT-4o or Gemini with a structured prompt, task decomposition and clear stop conditions, so runs don't wander.
- Tool integrations — Typed functions for Shopify, Gmail, Notion, Sheets and your own APIs, with input validation before anything executes.
- Human-in-the-loop approvals — Gates that pause the agent and request sign-off for high-impact actions, with the context attached.
- Logging and failure handling — Every plan, call and result stored per run; retries, timeouts and a clear alert when the agent gives up instead of looping.
- Cost controls and triggers — Per-run token budgets, cheaper models for simple steps, spend alerts, and runs started by webhooks, schedules or Shopify events.
Process
How we work
A free 30-minute call to pick one process that is frequent, well understood and painful enough to justify an agent.
We write out the tools, the autonomous actions, the approval points and the failure paths; you sign off before code.
The agent runs on real inputs without executing, proposing actions we compare against what your team actually did.
Approvals start tight and loosen as the log shows reliable decisions; monthly reviews cover runs, costs and failures.
Benefits
What an agent changes
Whole tasks completed
The agent carries a job across systems instead of leaving the next step in someone's queue.
Judgment on messy inputs
Where a rule-based flow breaks, an agent reads the email, checks the record and picks a path.
Control you can dial
Approval gates set how autonomous each action is, and change without a rebuild.
Nothing happens silently
Logs and replays make every action explainable to a manager, an auditor or a customer.
Fit
Who this is for
- Ecommerce operators handling refunds, exchanges and supplier updates by hand
- B2B teams with inbound leads that need research and routing before a rep sees them
- Founders publishing content who want drafts queued for review, not auto-posted
- Businesses that tried Zapier-style automations and hit the limits of fixed rules
Technologies & platforms
Common use cases
Order exception agent
Reads a problem order, checks stock and policy, drafts the customer email and proposes the fix for one-click approval.
Lead qualification and routing
Enriches a new lead, scores it against your criteria, and assigns it to the right person with a summary.
Content pipeline
Monitors sources, drafts posts and briefs, and fills a review queue, the way our AI Content Engine does.
Monitoring and alerting
Watches inventory, ad spend or uptime, investigates anomalies and posts a diagnosis rather than a raw alert.
Built, not just promised
Related work
One Dashboard, Four AI Agents: Inside THS Automation
THS Automation is an AI automation workspace where four specialized agents — Support, Marketing, Operations and Autopilot — draft replies and run routine tasks from a single dashboard. It runs on Next.js with GPT-4o and was built to show what everyday business automation looks like when the agents sit in one place instead of scattered across tools.
From Industry News to Ready-to-Post Drafts, Automatically
The AI Content Engine is a Next.js web app that watches AI-industry news, turns each story into LinkedIn and social-media drafts, and places them in a queue where a person reviews, edits and publishes. It was built to take the sourcing-and-drafting grind out of a consistent posting schedule while keeping a human in charge of what goes out.
Free AI Automation Opportunity Audit
Not sure an agent is the first thing to automate?
Agents pay off once the simpler steps around them are already automated. The free audit ranks what to do first.
FAQ
Frequently asked questions
What can an agent do that a workflow automation can't?
How do you keep an agent from doing something harmful?
Where does our data go when an agent runs?
What drives the cost of building and running an agent?
How long does it take to get an agent into production?
Who owns it, and what maintenance does it need?
Next step
Pick one process. We'll show you where an agent fits.
Book a free strategy call and we'll map the steps, the tools and the approval points, then send a fixed-fee proposal.
- Free 30-minute strategy call — no sales script
- Fixed-fee proposal within a few days of the call
- You own everything we build: code, store, prompts, data
- Remote-first, working across US, UK, EU and AU time zones